Privacy notice

Svaara LLP ("Svaara", "we") runs this website and the Svaara customer portal. This notice covers both.

Information you share

When you contact Svaara, you may provide your name, phone number, locality, property details, project scope, budget context and any messages or photographs you choose to send.

How we use it

We use this information to understand your inquiry, respond to you, assess project fit and keep a record of the conversation. We do not sell your inquiry data.

WhatsApp

If you contact us through WhatsApp, your use of WhatsApp is also subject to WhatsApp's own terms and privacy practices.

Website measurement

We use aggregated website analytics from our hosting provider to understand page visits and improve the site. It records page-performance timings and does not use cookies or local storage. This site does not use advertising trackers.

Customer portal

Approved customers can sign in to a customer portal to raise and follow requests for their site.

What we keep. Your email address, name, phone number, and site or project. For each request: your messages, notes, photos and videos, and a history of what was done and by whom. We also keep a log of sign-ins and changes, for security.

Why we keep it. To run your account and requests, to send you the emails described below, and to keep a record of the work.

Phone number and optional details. We use your phone number for operational calls or messages about your account, site and requests. With your opt-in, we may also use it for occasional promotional calls or messages. If you share them with us, we also keep your birthday, spouse's name and anniversary date. These details are optional and may be used for congratulatory messages, relevant offers or gifts. Promotional contact remains subject to your opt-in.

Who can see it. A site's primary contact can see all requests for that site. A secondary contact sees their own requests and any request the primary contact shares with them, including customer-visible notes and files. Internal team notes and files are never shown to customers. Our staff see only what their role and assignments allow.

Feedback entered for you. Where a customer cannot enter feedback themselves, a team member may record it for them. It is saved as the customer's own feedback and shows which team member entered it.

Providers. We use a cloud hosting and storage provider to run the portal, its database and its files, a sign-in provider to send one-time codes to your email, and an email service to send request emails. They handle this information to provide those services to us.

Emails. Sign-in codes are sent by the sign-in provider. When a request is ready for your review we send a confirmation email, one reminder after 24 hours without a reply, and a closure notice. These come from [email protected] and go to the customer the request is attributed to and the site's primary contact, without duplicates. Unresolved escalations are handled by us personally, not by automated emails. Our team sends you an invitation email when your portal access is set up, and may resend it manually. We do not send automatic invitation reminders.

Cookies. The portal uses first-party cookies, and no advertising cookies. One cookie keeps you signed in: staff are signed out after 24 hours of inactivity, and customers after 30 days of inactivity or 90 days in total. One remembers the request link you opened, so we can take you there after sign-in; it lasts 15 minutes. Our team's pages use one more cookie to remember a display preference for 1 year. Fonts are served from our own site.

Storage. The portal's hosting, database and files are with our cloud provider. We have not restricted storage to a particular country or region.

Corrections. What you write in a request or note is kept exactly as you wrote it, and we do not edit it. If something needs correcting, add a note to the request or email us, and we will record the correction alongside the original.

Retention and requests

We keep inquiry information only as long as reasonably needed for the purpose above and related business records. We do not delete portal requests, notes, photos or videos automatically. To ask about or request removal of information in the customer portal, or to raise a concern about it, email [email protected]. To ask about, correct or delete inquiry information, contact Svaara through the WhatsApp link on this site.

Privacy questions and grievances

Swati Chaudhari, Grievance Officer, Svaara LLP, handles privacy questions and grievances about information in this website and the customer portal. Email [email protected] with the subject "Attention: Privacy or Grievances", or call +91 98110 07779.

Changes

We may update this notice when the website, portal or inquiry process changes. The publication date will show the latest revision.